Terms & Conditions

Thank you for choosing Cherrytree Dental Practice (officially trading as Cherrytree Dental Care Ltd).

We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to assist you.

Private treatment plans and estimates

Once your treatment plan has been agreed with the dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for 90 days from examination.

Consent

Certain treatments require completion of a consent form (e.g. dental implant and tooth whitening). We will explain the treatment, aftercare and any risk to you thoroughly.

Fees

Although Cherrytree Dental Practice (officially trading as Cherrytree Dental Care Ltd) does not operate an account system, we can recommend finance options through our finance partnership with Chrysalis Finance. All other private fees are to be settled at the appointment where treatment has been provided.

Where treatment incurs a laboratory fee, 50% of the total fee is due at the appointment where impressions are taken.

We will discuss a schedule of payment with the patient.

Cherrytree Dental Practice (officialyl trading as Cherrytree Dental Care Ltd), reserves the right to make a charge for any debt passed to a debt collection agency.

In the case of dental treatment provided under insurance schemes or finance agreements, the patient remains liable for payment.

Emergency appointments

We request that, should you need to see a dentist urgently, you contact Cherrytree Dental Practice’s (officially trading as Cherrytree Dental Care Ltd) emergency mobile number as early as possible. Our phones are answered from 9.00 am. We will respond to a message left on our answerphone as soon as possible; please ensure contact details are clear.

Late cancellation or missed appointments

Cherrytree Dental Practice (officially trading as Cherrytree Dental Care Ltd) reserves the right to charge a patient in the event of a missed appointment or an appointment cancelled with less than 48 hours’ notice.  All considerations of the situation are taken into account at the time and discussed with the patient.

Personal details

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is important you tell the dentist and give current, up to date information.

Data Protection Act

We store all patient personal details on a computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Cherrytree Dental Practice. Copies of notes, radiographs and photographs can be made available on request. Cherrytree Dental Practice (officially trading as Cherrytree Dental Care Ltd) reserves the right to make an administration charge for any copying.

Dental notes are commonly abbreviated and we are happy to explain these abbreviations to you.